Terms and Conditions

This Site is owned and operated by Naturally Creative Limited whose registered office is at Goodman House, 13a West Street, Reigate, Surrey, RH2 9BL United Kingdom, and whose company number is 07729819.  These terms and conditions include general terms and conditions for use of Naturally-Creative. Com, terms and conditions relating to the services and terms and conditions relating to the sale and purchase of Naturally Creative products. Your use of the site and services and the purchase of any products on this Site will be subject to these terms and conditions.

Important liability statement and disclaimer

The information available on Naturally-Creative.com is intended as information only and does not constitute advice or medical advice. Products have not been approved by any medical or pharmaceutical licensing body. It is your responsibility to determine that the products are suitable for you and it is not our responsibility to do so.

Use of this Site generally

You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.

The intellectual property rights in all materials on the site and supplied as part of the Products or Services ("Materials") are owned by Naturally Creative Ltd. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trademark or other intellectual property right notices contained in any Materials or copies or the Materials.

Naturally Creative accepts no obligation to monitor the use of the Site. However, Naturally Creative reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Naturally Creative will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.

Naturally Creative Ltd may update or change the format and content of the site and should refresh your browser each time you visit the site to ensure that you download the most up to date version of the site. 

The documents sent with a product or the packaging or labelling of a product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.

Purchasing & Payments

In order to purchase Products, you must submit a valid credit or debit card, or valid PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All credit/debit cardholders and Paypal users are subject to validation checks and authorisation by the card issuer or payment provider. Naturally Creative Ltd is not responsible in the event that your payment card provider refuses to authorise payments.

 

It is your responsibility to inform us of any change of address or other relevant details such as payment card details.

Prices & Delivery

Information displayed on the Site as to pricing and availability is subject to change by Naturally Creative Ltd 

While we aim to be accurate, any availability information or dispatch estimates on the site in relation to products are approximate. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Please allow up to 10 business days for delivery.

Prices on Naturally-Creative.com are inclusive of VAT so the price of a product may change if you are ordering from outside the UK 

Products will be dispatched to your delivery address as soon as reasonably possible usually but not always the same day as the order is placed. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.

Cancelations & Returns

If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Please email customerservice@naturally-creative.com

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation, which is when the contract between us is formed.

Product returned due to a cancelled order must be in original packaging and remain unopened and in good enough condition to be resold and must be returned to us within 14 days. When returning items please carefully pack them and obtain proof of posting. We cannot accept responsibility for parcels lost in transit. cannot also accept returns for Bespoke products made to your personal specifications.

Refunds in relation to products may only be credited to the credit or debit card or PayPal account originally used to make the purchase. Please allow 10 days for processing your retain.

Promotions

Promotional offers are valid when used online at Naturally-Creative.com and will allow money off, free samples, free gifts or free delivery when you order from us. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Promotions cannot be used in conjunction with other offers. Offers may be limited to one use per customer.

General

These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

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