Privacy Policy

At Naturally Creative Ltd we are committed to protecting your privacy. This Privacy Policy sets out our privacy practices for the website. By using and our services, you unconditionally agree to be bound by this Privacy Policy.


  • to reply to your enquiries and requests for information;
  • to receive and process orders submitted by you;
  • to offer our bespoke blending service to you;
  • to carry out our obligations in relation to any agreement you have with us;
  • verify your identity;
  • to resolve problems with any goods or services supplied to you;
  • to carry out market research and tracking of sales data;
  • to send you newsletters, promotions, surveys or other information about our products and services by post or e-mail 
  • to publish on the Site, at our discretion, your reviews.

We may need to collect and process personal information about you including your name, age, address and contact details such as your telephone number and e-mail address. If you place an order with us, we will also ask for your payment details. We may ask you for this information through our website, or   by telephone, or we may collect this information through your e-mail or other communications with us.

Certain information is collected automatically, as described later in this Privacy Policy. We may also ask you for other optional information such as what sort of device you use to access our site, how you heard about us and what sort of subjects are of interest to you. Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer the better we can tailor our services for you.


When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the website and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.


We may automatically collect non-personal information about you such as the type of internet browsers you use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our website from their sites. You cannot be identified from this information.


We may store some information (commonly known as a “cookie”) on your computer when you look at our website. This information facilitates your use of our website and helps us to understand how our site is used. You can erase or block cookies from your computer if you want to, but certain services may not work correctly or at all if you set your browser not to accept cookies.


We may sometimes contact you using one of the contact methods you have provided, with details of our special offers, promotions, newsletters, surveys, which we think may be of interest to you. If at any time you do not wish to receive these you may “unsubscribe” at any time. Please note that active customers will continue to receive order and account communications from us.


Your security is of upmost importance to us. You should however be aware that the internet is an insecure environment. We use technology and employee policies to help safeguard your privacy from unauthorised access and improper use which is continually updated. When you purchase goods on our webite, you will be automatically directed to a secure server site that is managed and controlled by


We do not sell to or share your personal or payment information to any third party sites. Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime). We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of a Naturally Creative or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.


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